Frequently Asked Questions

1. In order to place an order: 
You must register with MyOkavangoShop to set up an account, and the you will set up a login with a pass word.
2. Payment methods: Currently we accept Paypal, Cash, My Zaka, E-Wallet, Electronic Transfer, Visa /Master card.
3. Delivery: 
  • All in-stock items will ship within 48 hours Monday through Friday.
  • Door to door delivery only available for Gaborone residents: Customers will be sent a text giving the time window when the carrier will arrive at their home. All door to door delivery must be signed off by responsible party at the home. Customer must make sure someone is present at the delivery address to receive the package. Re-delivery will be at the cost of the customer.
  • Orders placed before 11 am weekday will go out same day. Weekend delivery is only on Saturday and orders must be placed before the end of the day on Friday. 
  • Currently Door to Door delivery is only available for Gaborone residents. All orders going outside Gaborone will be delivered by Botswana Postal Services.
  • 4. Free Delivery: Orders over P1500 will be delivered for free.

5. Door to Door: 

Delivery can only occur if someone at the home signs for the package. We will send a text before delivery. When a package is delivered and no one is home, the delivery person will return with the package and the customer will be responsible for picking up the package.